- owenovatravel@gmail.com
Privacy Policy – Owenova Travel
Last updated: 23rd of march 2026
Owenova Travel (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you contact us or use our services.
1. Who We Are
Owenova Travel is an independent travel agent based in North Wales, United Kingdom.
We operate with a well-established reputable host agency to facilitate bookings and travel services.
Contact details:
Email: owenovatravel@gmail.com
We act as the data controller for your personal data
2. What Information We Collect
We may collect and process the following personal data:
- full legal Name
- Email address
- Phone number
- Travel preferences and enquiry details
- Booking information
- Passport details and dates of birth (where/when required for bookings)
- Address details, including full address and postcode (where/when required to process bookings)
From the website enquiry form…. We collect basic information like full legal name, email address, phone number, and enquiry details when you:
- Submit a contact form on our website
- Contact us via email, phone, or social medi
- Request a quote
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries
- Provide travel quotes and recommendations
- Arrange and manage travel bookings
- Communicate with you about your travel plans
- Provide customer support
We will only send marketing communications if you have given CLEAR consent.
4. How We Store and Protect Your Data
We take appropriate measures to keep your data secure, including:
- Storing data in password-protected systems
- Limiting access to personal information
- Transferring relevant enquiry data into secure storage
Where enquiries are received via email, we may extract relevant information, store it securely in password protected systems, and delete the enquiry email where appropriate to reduce risk.
5. Sharing Your Data
To provide travel services, we may share your personal data with trusted third parties, including:
- Airlines
- Hotels
- Tour operators
- Travel service providers
- Our host agency, Archer Travel, through which bookings and travel services are facilitated
This sharing only takes place where necessary to arrange or manage your booking.
Some suppliers and partners may be located outside the United Kingdom. In such cases, appropriate safeguards are in place to protect your personal data.
6. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Consent – when you submit an enquiry
- Contract – when arranging or managing a booking
- Legal obligation – where required by law
7. Data Retention
We only retain your data for as long as necessary:
- Enquiries: up to 12 months
- Booking information: up to 5 years (for legal and accounting purposes)
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise your rights, please contact us using our email.
9. Third-Party Links
Our website may contain links to third-party websites, or we may share third-party links with you in relation to your travel booking (for example, airlines or hotels). We are not responsible for the privacy practices of these third parties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.